Last updated: 3/18/2025
Introduction
Smart Coach, LLC (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through compliance with this policy. This Privacy Policy explains how we collect, use, maintain, protect, and disclose your personal information when you visit www.smartcoach.com and rossjohnson.mykajabi.com (the “Website”).
This policy applies to information collected through:
The Website,
Email, text, and other electronic communications between you and the Website,
Sales, support, and coaching interactions.
By accessing or using the Website, you consent to this Privacy Policy. If you do not agree, please do not use our Website.
Information We Collect and How We Collect It
We collect several types of information from and about users, including:
Personal Information Provided by You
You may provide information by:
Filling out forms (registration, inquiry, lead forms, etc.),
Corresponding with us via email or chat,
Completing transactions (name, email, phone number, payment details),
Posting in community forums or coaching programs.
Automatically Collected Information
We collect:
IP addresses, browser type, and operating system,
Website usage details and traffic data,
Tracking via cookies and similar technologies.
Third-Party Data Collection
We may receive personal information from business partners, affiliates, and third-party providers such as payment processors, advertising networks, and social media platforms.
How We Use Your Information
We use collected information to:
Provide and improve Website functionality,
Deliver products, services, and coaching programs,
Process transactions and payments,
Respond to customer inquiries,
Send marketing and promotional communications,
Enforce compliance with our Terms & Conditions.
By submitting your email and/or phone number, you consent to receive communications from us, including marketing texts and calls. You can opt out at any time.
Data Retention Policy
SmartCoach LLC prioritizes data security and compliance. This Data Retention Policy outlines how we collect, store, and retain client and marketing data related to our coaching programs.
Retention Periods
Client Data
Personal Information (Name, Email, Payment Records): Retained for legal, tax, and transaction purposes as required by law.
Sales Call Recordings & Notes: Automatically deleted 30 days after last contact.
Coaching Calls & Client Session Notes: Automatically deleted 30 days after program completion.
Client Progress Data (Worksheets, Assignments, Feedback): Deleted 30 days after program completion.
Customer Support Emails: Retained for 30 days post-last interaction, then deleted.
Marketing & Sales Data
Marketing Leads (Emails, Names, Inquiry Forms, Call Logs): Retained indefinitely for marketing and outreach purposes unless a request for deletion is made.
Email Correspondence (Non-Sensitive Communication): Retained as necessary for ongoing marketing and engagement.
Data Deletion Requests
Clients may request the deletion of personal data at any time, subject to legal and transactional requirements. Requests can be sent to support@smartcoach.com.
Third-Party Disclosure
We do not sell your personal information. However, we may share information with:
Service providers for payment processing, hosting, email delivery, and analytics,
Affiliates and business partners for marketing purposes,
Legal authorities when required by law or to protect our rights.
Some service providers we work with:
Stripe & PayPal (Payment Processing)
Kajabi & ClickFunnels (Course Hosting)
Calendly & Typeform (Scheduling & Lead Forms)
Zapier & Intercom (Automation & Customer Support)
Cookies and Tracking Technologies
We use cookies, web beacons, and tracking technologies to enhance your experience. These may collect:
Preferences and session information,
Website traffic analytics,
Advertising data for retargeting.
You can disable cookies via your browser settings.
GDPR Compliance (For EEA Residents)
If you are in the European Economic Area (EEA), you have rights under General Data Protection Regulation (GDPR):
Right to Access: Request copies of your personal data.
Right to Correction: Request corrections to your data.
Right to Deletion: Request removal of personal data.
Right to Restrict Processing: Limit how we use your data.
Right to Object: Object to marketing communications.
Right to Data Portability: Request transfer of data to another provider.
To exercise these rights, contact support@smartcoach.com.
CCPA Compliance (For California Residents)
Under the California Consumer Privacy Act (CCPA), you have rights to:
Know what personal data we collect,
Request deletion of personal data,
Opt out of data selling (we do not sell data).
California residents can submit requests via support@smartcoach.com.
Security Measures
We use industry-standard security protocols to protect your data, including:
Encryption of sensitive data,
Limited access to personal data,
Secure storage of records.
While we take these precautions, no system is 100% secure, and we cannot guarantee absolute security.
Governing Law and Dispute Resolution
This Privacy Policy is governed by Florida law. Any disputes arising from this policy shall be resolved in the courts of Palm Beach County, Florida.
Arbitration Clause
At our sole discretion, disputes related to this Privacy Policy may be subject to binding arbitration under the rules of the American Arbitration Association applying Florida law.
Children’s Privacy
Our Website is not intended for users under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.
Changes to This Privacy Policy
We reserve the right to update this policy. Any changes will be posted on this page with the last updated date revised.
Contact Us
For questions about this policy, please contact us at support@smartcoach.com.
Smart Coach, LLC
93 Francisco Escudero #1012
Dorado, PR 00646